Refund and Returns Policy – The Zeek Fashion Co.

At ShopZeek, we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which returns and refunds may be processed.

Eligibility for Returns
Items may be eligible for return within 7–14 days of delivery depending on the product category. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as received.

Non-Returnable Items
Certain items such as digital products, perishable goods, personal care items, and customized products may not be eligible for returns unless defective or damaged upon delivery.

Refund Process
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund. Approved refunds will be processed using the original method of payment within a reasonable processing period.

Exchanges
We only replace items if they are defective or damaged. Customers may contact our support team to request an exchange where applicable.

Shipping Costs
Shipping fees may be non-refundable. Customers may be responsible for return shipping costs unless the item received was incorrect or defective.

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